RESERVATION AND CANCELLATION POLICIES
All diving experiences or courses with Medusas Dive are exclusive and require reservation .
In order to maintain our commitment to all clients, Medusas Dive operates a strict reservation and cancellation policy .
Reservation policies and payment methods
To guarantee the reservation, a 50% deposit of the total reservation price is required.
Payment methods for deposits made through the website are debit or credit card. If you require another payment method such as bank transfer or cash, please contact our team.
The remaining 50% will be paid on the day of the activity either in cash (exchange rate USD 15 pesos), bank transfer or card.
Includes complete equipment (BCD, wetsuit, regulator, mask, fins and weights)
We recommend having diving medical insurance. We offer daily insurance for 250 pesos or annual insurance through DAN.
Photos and videos taken during the activities may be used for social media content. If you do not agree, you must notify us beforehand.
The customer is responsible for inspecting and caring for the equipment from delivery until its return. In case of loss or damage, the customer will be responsible for covering the corresponding costs.
Cancellation policies
Management expenses:
All cancellations are subject to a 10% charge of the total amount for administrative expenses and bank fees, which is non-refundable.
Specific conditions for courses:
The digital theory kit is non-refundable once issued, as it is personal, has lifetime validity, and does not allow for returns.
Cancellations made 72 hours or less:
A 50% charge will be applied to the total amount. No refunds will be issued for returns made within 48 hours .
Date changes:
They can be made with a minimum of 72 hours' notice, subject to availability.
Special conditions:
Weather conditions (port closed) : rescheduling will be offered. If this is not possible, a full refund will be issued (excluding administrative fees).
Flights or cruises: In case of delays or cancellations that prevent the activity, rescheduling or a refund will be offered (excluding administrative fees). It is necessary to notify us as soon as you receive the notification.
Illness: With a valid medical certificate, a full refund will be issued only to the ill participant if rescheduling is not possible. All other participants will be responsible for the full cost of the activity.
Inappropriate customer conditions:
There will be no refund if the customer:
It occurs under the influence of alcohol or drugs.
It exhibits behavior that puts the activity at risk.
He provided false information on the medical questionnaire.
He/She does not show up or is late without notice.